Cartier Cougar 33mm Stainless Steel 987904 1990

Specification

style guide box

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Delivery & Returns

Delivery Information for UK Orders

DHL Signed For Delivery

• We use the DHL Special Delivery Signed For Service, which will arrive before 1 pm.
• Delivery charges are £10 for all UK addresses and will need to be signed for.
• We endeavor to dispatch all orders within two working days.
• If your order is placed on a Friday before 2pm, it will be processed and posted to be delivered on Monday.
• All weekend orders will be processed on Monday for next day delivery.
• For weekday deliveries before 1pm or Saturday deliveries, please call on 020 3871 3075 or email  contact@amelia-mason.com to arrange.
• Delivery time is subject to product availability and clearance of payment.

Please note that there are some remote areas within the UK where the DHL cannot guarantee next day delivery, such as Highlands and Islands.

• Orders can also be collected from our Finchley store free of charge. For directions, please visit our contact us page.

London Same Day Delivery

• For urgent orders to any London postcode, a Same Day Courier Service is available for £20. This includes full insurance cover.

Delivery Information for International Orders

Overseas orders are shipped by FedEx; all online orders placed by 2pm will be processed and posted within two days, with expected delivery of 2-3 working days.

• For international shipping, ALL duties and taxes are the responsibility of the customers.
• For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your parcel is returned to us.
• Costs vary depending on country:

Shipping Costs

• Europe – £25 (excluding Romania, Latvia and Poland which are £30)
• USA, Australia, New Zealand, Canada, Hong Kong, China, Japan – £35
• We do not currently ship to Russia, Turkey and Portugal.
• Rest of the World – please call on 020 3871 3075 or email  contact@amelia-mason.com to discuss delivery.

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How will I know when my order ships?

Once your order has been dispatched you will be notified via e-mail. Please be sure to check your junk folder if this email does not arrive to your main inbox.

I'm not at home during the day. How can I get my goods?

Most of our packages are letter-box sized so can be popped through your door even when you aren't home. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office.

What should I do if my goods were damaged in transit?

While every effort is made to protect goods during transit, if goods are damaged when you receive them, then please contact us at contact@amelia-mason.com

What should I do if some of my order is missing?

Please contact us at contact@amelia-mason.com